Central Bank of India PO Exam Paper 2010

                                    Computer Knowledge
                                                            (Exam Held on 25-07-2010)
1. If a word is typed that is not in Word’s dictionary, a____________wavy underline
appears below the word.
(A) red
(B) green
(C) blue
(D) black
(E) None of these
Ans : (A)
2. The____________button on the quick access Toolbar allows you to cancel your recent
commands or actions.
(A) Search
(B) Cut
(C) Document
(D) Undo
(E) None of these
Ans : (D)
3. In Excel, any set of characters containing a letter , hyphen, or space is considered—
(A) a formula
(B) text
(C) a name
(D) a title
(E) None of these
Ans : (B)
4. ____________Software allows users to perform calculations on rows and columns of
data.
(A) Word processing
(B) Presentation graphics
(C) Database Management Systems
(D) Electronic Spreadsheet
(E) None of these
Ans : (C)
5. A ____________represent approximately one billion memory locations.
(A) kilobyte
(B) megabyte
(C) gigabyte
(D) terabyte
(E) None of these
Ans : (C)
6. ____________cells involves creating a single cell by combining two or more selected
cells.
(A) Formatting
(B) Merging
(C) Embedding
(D) Splitting
(E) None of these
Ans : (B)
7. The operating system is the most common type of____________software.
(A) communication
(B) application
(C) system
(D) word-processing
(E) None of these
Ans : (C)
8. When you quickly press and releaes the left mouse button twice , you are—
(A) Primary-clicking
(B) pointing
(C) Double-clicking
(D) Secondary-clicking
(E) None of these
Ans : (C)
9. The horizontal and vertical lines on a worksheet are called—
(A) cells
(B) sheets
(C) block lines
(D) gridlines
(E) None of these
Ans : (D)
10. To delete an incorrect character in a document, ____________ to erase to the right of
the insertion point.
(A) press the left mouse key
(B) double-click the right mouse key
(C) press the BACKSPACE key
(D) press the delete key
(E) None of these
Ans : (D)
11. The operating system does all of the following EXCEPT:
(A) provide a way for the user to interact with the computer.
(B) manage the central processing unit (CPU).
(C) manage memory and storage.
(D) enable users to perform a specific task such as document editing.
Ans : (D)
12. During the boot process, the____________looks for the system files.
(A) CD
B. BIOS
C. CPU
D. DVD
Ans : (B)
13. ____________ are lists of commands that appear on the screen.
(A) GUIs
(B) Icons
(C) Menus
(D) Windows
Ans : (C)
14. ____________ is the ability of an operating system to control the activities of multiple
programs at the same time.
(A) Multitasking
(B) Streamlining
(C) Multiuser
(D) Simulcasting
Ans : (A)
15. The unique signal, generated by a device, that tells the operating system that it is in
need of immediate attention is called an:
(A) action.
(B) event.
(C) interrupt.
(D) activity.
Ans : (C)
16. The operating system controls access to the processor by assigning a(n) ____________
to each task requiring the processor’s attention.
(A) CPU
(B) slice of time
(C) stack
(D) event
Ans : (B)
17. The blocks of code, included in the operating system, that software applications
interact with are known as:
(A) application programming interfaces (APIs).
(B) complimentary metal-oxide conductors (CMOS).
(C) device drivers.
(D) bootstrap loaders.
Ans : (A)
18. MS-DOS is a ____________ operating system.
(A) point-and-click
(B) user-friendly
(C) command-driven
(D) Mac
Ans : (C)
19. An interrupt handler is a(n):
(A) location in memory that keeps track of recently generated interrupts.
(B) peripheral device.
(C) utility program.
(D) special numeric code that indicates the priority of a request.
Ans : (D)
20. A spooler is a(n):
(A) location in memory that maintains the contents of a document until it prints out.
(B) print job.
(C) program that coordinates the print jobs that are waiting to print.
(D) message sent from the printer to the operating system when a print job is completed.
Ans : (C)
21. Virtual memory is typically located:
(A) on a floppy disk.
(B) in the CPU.
(C) in a flash card.
(D) on the hard drive.
Ans : (D)
22. The purpose of a swap (or page) file is to:
(A) maintain pages of documents that are being spooled to the printer.
(B) hold a program’s data or instructions in virtual memory when it can’t fit in RAM.
(C) prevent thrashing in a multitasking environment.
(D) allow multiple print jobs to print their pages out simultaneously.
Ans : (B)
23. The definition of thrashing is:
(A) swapping data between virtual memory and RAM too frequently.
(B) insufficient hard disk space.
(C) too many processors being managed by the operating system.
(D) inaccurate information stored in the registry.
Ans : (A)
24. All of the following are TRUE of Safe Mode EXCEPT:
(A) Safe Mode is a special diagnostic mode.
(B) Safe Mode loads all nonessential icons.
(C) Safe Mode allows users to troubleshoot errors.
(D) Safe Mode loads only the most essential devices.
Ans : (B)
25. Verification of a login name and password is known as:
(A) configuration.
(B) accessibility.
(C) authentication.
(D) logging in.
Ans : (C)
26. The combination of the operating system and the processor is referred to as the
computer’s:
(A) CPU.
(B) platform.
(C) BIOS.
(D) CMOS.
Ans : (B)
27. The following message generally means:
(A) a nonsystem floppy has been left in the floppy disk drive.
(B) the CD drive is not functioning.
(C) the BIOS is corrupted.
(D) there is a problem loading a device.
Ans : (A)
28. Which of the following is the correct sequence of actions that takes place during the
boot-up process?
(A) Load operating system ? Activate BIOS ? Perform POST ? Check configuration settings
(B) Activate BIOS ? Perform POST ? Load operating system ? Check configuration settings
(C) Perform POST ? Load operating system ? Activate BIOS ? Check configuration settings
(D) Activate BIOS ? Check configuration settings ? Perform POST ? Load operating system
Ans : (B)
29. All of the following are steps involved in the boot process EXCEPT:
(A) load the operating system into RAM.
(B) the power-on self-test.
(C) activate the basic input/output system (BIOS).
(D) load application programs.
Ans : (D)
30. The ____________, stored on a ROM chip, is responsible for loading the operating
system from its permanent location on the hard drive into RAM.
(A) BIOS
(B) API
(C) device driver
(D) supervisor program
Ans : (A)
31. The basic Input/output system (BIOS) is stored in:
(A) RAM.
(B) ROM.
(C) the CPU.
(D) the hard drive.
Ans : (B)
32. Ensuring that the essential peripheral devices are attached and operational is the
____________ process.
(A) configuration
(B) CMOS
(C) POST
(D) ROM
Ans : (C)
33. The memory resident portion of the operating system is called the—
(A) registry.
(B) API.
(C) CMOS.
(D) kernel.
Ans : (D)
34. Which of the following does NOT occur during the power-on self-test (POST)?
(A) The ScanDisk utility begins to run.
(B) The video card and video memory are tested.
(C) The BIOS identification process occurs.
(D) Memory chips are checked to ensure they are working properly.
Ans : (A)
35. All of the following are TRUE regarding virtual memory EXCEPT—
(A) any amount of RAM can be allocated to virtual memory.
(B) the setting for the amount of hard drive space to allocate to virtual memory can be
manually changed.
(C) this temporary storage is called the swap file (or page file).
(D) virtual memory is physical space on the hard drive.
Ans : (A)
36. The operating system allows users to organize the computer’s contents in a
hierarchical structure of directories that include all of the following EXCEPT:
(A) files.
(B) folders.
(D) drives.
(D) systems.
Ans : (D)
37. All of the following statements concerning windows are true EXCEPT—
(A) windows are an example of a command-driven environment.
(B) windows can be resized and repositioned on the desktop.
(C) more than one window can be open at a time.
(D) toolbars and scrollbars are features of windows.
Ans : (A)
38. All of the following statements concerning files are true EXCEPT—
(A) A file is a collection of related pieces of information stored together for easy reference.
(B) Files can be generated from an application.
(C) Files are stored in RAM.
(D) Files should be organized in folders.
Ans : (C)
39. Using Windows Explorer, a plus (+) sign in front of a folder indicates—
(A) an open folder.
(B) the folder contains subfolders.
(C) a text file.
(D) a graphics file.
Ans : (B)
40. In Windows XP, if you want to see the file size and modified dates of all files in a
folder, the best viewing option is the __________ view.
(A) List
(B) Thumbnails
(C) Details
(D) Icon
Ans : (C)

Punjab National Bank PNB Clerk Exam 2010 Paper

                                 Marketing and Computer Knowledge
                                                            (Exam Held on: 4-4-2010)

1. Four of the following five are alike in a certain way and so form a group.
Which is the one that does not belong to the group ?
1. Marketing function includes—
(A) Designing new products
(B) Advertisements
(C) Publicity
(D) After sales service
(E) All of these
Ans : (E)
2. Lead generation can be resorted to
by browsing—
(A) Telephone directories
(B) Yellow pages
(C) Internet sites
(D) List of existing customers
(E) All of these
Ans : (E)
3. Effective selling skills depend on—
(A) Effective lead generation
(B) Sales Call Planning
(C) Territory Allocation
(D) Effective communication skills
(E) All of these
Ans : (E)
4. Market Information means—
(A) Knowledge level of marketing staff
(B) Information about marketing staff
(C) Information regarding Share market
(D) Knowledge of related markets
(E) All of these
Ans : (D)
5. Marketing channels mean—
(A) Delivery period
(B) Delivery time
(C) Delivery outlets
(D) Delivery place
(E) All of these
Ans : (E)
6. ‘Buyer Resistance’ means—
(A) Buyer’s interest in the product being sold
(B) Buyer fighting with the seller
(C) Buyer’s hesitation in buying the product
(D) Buyer becoming a seller
(E) Buyer buying the product
Ans : (C)
7. Marketing is the function of—
(A) Sales persons
(B) Production Department
(C) Planning Department
(D) Team leaders
(E) A collective function of all staff
Ans : (E)
8. A DSA means—
(A) Direct Service Agency
(B) Direct Selling Agent
(C) Double Selling Agent
(D) Distribution Agency
(E) None of these
Ans : (B)
9. Service Marketing is resorted to in—
(A) All manufacturing companies
(B) All production houses
(C) Export units
(D) Insurance companies and banks
(E) All of these
Ans : (D)
10. Marketing is—
(A) A skilled person’s job
(B) A one day function
(C) A one time act
(D) Required only when a new product is launched
(E) None of these
Ans : (A)
11. Market share refers to—
(A) Share market prices
(B) Price fluctuation in the market
(C) Share issue floated by the company
(D) Share of wallet
(E) Share of business of the company
as compared to peers
Ans : (E)
12. Service Marketing is the same as—
(A) Internet marketing
(B) Telemarketing
(C) Internal Marketing
(D) Relationship Marketing
(E) All of these
Ans : (D)
13. Current Accounts can be freely opened by ………… Find the incorrect answer.
(A) All NRIs
(B) All businessmen
(C) Government departments
(D) Firms and Companies
(E) HUFs
Ans : (E)
14. Buyer Resistance can be overcome by—
(A) Cordial relation between buyer and
seller
(B) Good negotiation
(C) Persuasive communication
(D) Good after sales service
(E) All of these
Ans : (A)
15. Cross-selling is useful for canvassing—
(A) Current Accounts
(B) Fixed Deposit Accounts
(C) Student loans
(D) Car loans
(E) All of these
Ans : (E)
16. Market segmentation helps to
determine—
(A) Target groups
(B) Sale price
(C) Profit levels
(D) Product life cycle
(E) All of these
Ans : (A)
17. The target group for Car loans is—
(A) Auto manufacturing companies
(B) Car dealers
(C) Taxi drivers
(D) Car purchasers
(E) All of these
Ans : (E)
18. The best promotional tool in any marketing is—
(A) e-promotion
(B) Public Relations
(C) Viral marketing
(D) Word of mouth publicity
(E) Advertisements
Ans : (E)
19. Customisation results in—
(A) Customer exodus
(B) Customer retention
(C) Customer complaints
(D) All of these
(E) None of these
Ans : (B)
20. The target group for Education Loans is—
(A) All parents
(B) All Professors
(C) All Research Scholars
(D) All Tutorial Colleges
(E) All College Students
Ans : (E)
21. Find the correct sentence.
(A) Higher the price, higher are the sales
(B) More sales persons lead to more sales
(C) Mission statement is part of a Market Plan
(D) Better sales incentives means better performance
(E) All customers are profitable customers
Ans : (C)
22. Good marketing strategy envisages good and proper—
(A) Product development
(B) Promotion and Distribution
(C) Pricing
(D) Relationship management
(E) All of these
Ans : (E)
23. Savings Accounts can be opened by—
(A) All individuals fulfilling KYC norms
(B) All individuals earning more than Rs. 1,00,000 per annum
(C) All individuals above the age of 18
(D) All salaried persons only
(E) All students below the age of 18
Ans : (C)
24. Situation Analysis is useful for—
(A) SWOT Analysis
(B) Analysis of Sales person’s performances
(C) Analysis of capital markets
(D) All of these
(E) None of these
Ans : (A)
25. Information that comes from an external source and fed into computer software is called—
(A) Input
(B) Output
(C) Throughput
(D) Reports
(E) None of these
Ans : (A)
26. With a CD you can—
(A) Read
(B) Write
(C) Neither Read nor Write
(D) Both Read and Write
(E) None of these
Ans : (D)
27. Errors in a computer program are referred to as—
(A) bugs
(B) mistakes
(C) item overlooked
(D) blunders
(E) None of these
Ans : (A)
28. Which of the following are computers that can be carried around easily ?
(A) Laptops
(B) Supercomputers
(C) PCs
(D) Minicomputers
(E) None of these
Ans : (A)
29. What menu is selected to change font and style ?
(A) Tools
(B) File
(C) Format
(D) Edit
(E) None of these
Ans : (C)
30. Where is the disk put in a computer?
(A) In the hard drive
(B) In the disk drive
(C) Into the CPU
(D) In the modem
(E) None of these
Ans : (B)
31. A computer’s hard disk is—
(A) an arithmetic and logical unit
(B) computer software
(C) operating system
(D) computer hardware
(E) None of these
Ans : (D)
32. A compiler is used to translate a program written in—
(A) a low level language
(B) a high level language
(C) assembly language
(D) machine language
(E) None of these
Ans : (B)
33. In programming, you use the following keys—
(A) Arrow keys
(B) Function keys
(C) Alpha keys
(D) page up and Page Down keys
(E) None of these
Ans : (A)
34. Which keys enable the input of numbers quickly ?
(A) Function keys
(B) The numeric keypad
(C) Ctrl, shift and alt
(D) Arrow keys
(E) None of these
Ans : (B)
35. Files are organized by storing them in—
(A) tables
(B) databases
(C) folders
(D) graphs
(E) None of these
Ans : (C)
36. The secret code that restricts entry to some programs—
(A) entry-code
(B) passport
(C) password
(D) access-code
(E) None of these
Ans : (C)
37. Advertisements are not required in—
(A) Public Sector banks
(B) Private Sector banks
(C) Government concerns
(D) Profit making companies
(E) None of these
Ans : (C)
38. The most common method of entering text and numerical data into a computer system is through the use of a—
(A) plotter
(B) scanner
(C) printer
(D) keyboard
(E) None of these
Ans : (D)
39. Computer programs are also known as—
(A) operating systems
(B) documents
(C) peripherals
(D) applications
(E) None of these
Ans : (D)
40. A collection of unprocessed items is ………
(A) information
(B) data
(C) memory
(D) reports
(E) None of these
Ans : (B)
41. ……… is when the more powerhungry components, such as the monitor and the hard drive, are put in
idle.
(A) Hibernation
(B) Power down
(C) Standby mode
(D) The shutdown procedure
(E) None of these
Ans : (C)
42. ……… is the process of dividing the disk into tracks and sectors.
(A) Tracking
(B) Formatting
(C) Crashing
(D) Allotting
(E) None of these
Ans : (B)
43. A saved document is referred to as a ………
(A) file
(B) word
(C) folder
(D) project
(E) None of these
Ans : (A)
44. Which of the following is the largest unit of storage ?
(A) GB
(B) KB
(C) MB
(D) TB
(E) None of these
Ans : (D)
45. The operating system is the most common type of ……… software.
(A) communication
(B) application
(C) system
(D) word-processing
(E) None of these
Ans : (B)
46. A ……… is approximately one billion bytes.
(A) kilobyte
(B) bit
(C) gigabyte
(D) megabyte
(E) None of these
Ans : (C)
47. A scanner scans—
(A) Pictures
(B) Text
(C) Both Pictures and Text
(D) Neither Pictures nor Text
(E) None of these
Ans : (C)
48. Dumb terminals have terminals and—
(A) Mouse
(B) Speakers
(C) Keyboard
(D) Mouse or Speakers
(E) None of these
Ans : (C)
49. The portion of the CPU that coordinates the activities of all the other computer components is the—
(A) motherboard
(B) coordination board
(C) control unit
(D) arithmetic logic unit
(E) None of these
Ans : (C)
50. A repair for a known software bug, usually available at no charge on the Internet, is called a(n)—
(A) version
(B) patch
(C) tutorial
(D) FAQ
(E) None of these
Ans : (B)

Union Bank of India Probationary Officers Exam. 2011 Solved Paper

                                   Computer Knowledge

                                                             (Exam Held on 9-1-2011)

1. You can keep your personal files/folders in—
(A) My folder
(B) My Documents
(C) My Files
(D) My Text
(E) None of these
Ans : (B)

2. The primary purpose of software is to turn data into—
(A) Web sites
(B) Information
(C) Programs
(D) Objects
(E) None of these
Ans : (B)

3. A directory within a directory is called—
(A) Mini Directory
(B) Junior Directory
(C) Part Directory
(D) Sub Directory
(E) None of these
Ans : (D)


4. A compiler translates a program written in a high-level language into—
(A) Machine language
(B) An algorithm
(C) A debugged program
(D) Java
(E) None of these
Ans : (A)

5. When you turn on the computer, the boot routine will perform this test—
(A) RAM test
(B) Disk drive test
(C) Memory test
(D) Power-on self-test
(E) None of these
Ans : (B)

6. A ……is a unique name that you give to a file of information.
(A) device letter
(B) folder
(C) filename
(D) filename extension
(E) None of these
Ans : (D)

7. Hardware includes—
(A) all devices used to input data into a computer
(B) sets of instructions that a computer runs or executes
(C) the computer and all the devices connected to it that are used to input and output data
(D) all devices involved in processing information including the central processing unit, memory and storage
(E) None of these
Ans : (D)

8. A ……… contains specific rules and words that express the logical steps of an algorithm.
(A) programming language
(B) syntax
(C) programming structure
(D) logic chart
(E) None of these
Ans : (A)

9. All the deleted files go to—
(A) Recycle Bin
(B) Task Bar
(C) Tool Bar
(D) My Computer
(E) None of these
Ans : (A)

10. The simultaneous processing of two or more programs by multiple processors is—
(A) Multiprogramming
(B) Multitasking
(C) Time-sharing
(D) Multiprocessing
(E) None of these
Ans : (D)

11. The secret code that restricts entry to some programs—
(A) Password
(B) Passport
(C) Entry-code
(D) Access-code
(E) None of these
Ans : (A)

12. Computers use the ……… number system to store data and perform calculations.
(A) binary
(B) octal
(C) decimal
(D) hexadecimal
(E) None of these
Ans : (A)

13. The main function of the ALU is to—
(A) Perform arithmetic and logical operations
(B) Store data and information for future use
(C) Control computer output, such as printing
(D) Monitor all computer activities
(E) None of these
Ans : (A)

14. ……is the process of carrying out commands.
(A) Fetching
(B) Storing
(C) Executing
(D) Decoding
(E) None of these
Ans : (C)

15. Softcopy is the intangible output, so then what is hardcopy ?
(A) The physical parts of the computer
(B) The printed parts of the computer
(C) The printed output
(D) The physical output devices
(E) None of these
Ans : (C)

16. A(n) ……… is a program that makes the computer easier to use.
(A) utility
(B) application
(C) operating system
(D) network
(E) None of these
Ans : (A)

17. A complete electronic circuit with transistors and other electronic components on a small silicon chip is called a(n)—
(A) Workstation
(B) CPU
(C) Magnetic disk
(D) Integrated circuit
(E) None of these
Ans : (D)

18. Computer systems are comprised of—
(A) Hardware, programs, processors, procedures and people
(B) Hardware, programs, information, people and procedures
(C) Hardware, programs, information, people and networks
(D) Hardware, software, procedures, networks and people
(E) None of these
Ans : (D)

19. An error in a computer program—
(A) Crash
(B) Power Failure
(C) Bug
(D) Virus
(E) None of these
Ans : (C)

20. What is output ?
(A) What the processor takes from the user
(B) What the user gives to the processor
(C) What the processor gets from the user
(D) What the processor gives to the user
(E) None of these
Ans : (D)

21. The person who writes and tests computer programs is called a—
(A) programmer
(B) computer scientist
(C) software engineer
(D) project developer
(E) None of these
Ans : (A)

22. A set of instructions telling the computer what to do is called—
(A) mentor
(B) instructor
(C) compiler
(D) program
(E) None of these
Ans : (D)

23. What menu is selected to print ?
(A) Edit
(B) Special
(C) File
(D) Tools
(E) None of these
Ans : (C)

24. What is backup ?
(A) Adding more components to your network
(B) Protecting data by copying it from the original source to a different destination
(C) Filtering old data from the new data
(D) Accessing data on tape
(E) None of these
Ans : (B)

25. The term bit is short for—
(A) Megabyte
(B) Binary language
(C) Binary digit
(D) Binary number
(E) None of these
Ans : (C)

26. A saved document is referred to as a—
(A) file
(B) word
(C) folder
(D) project
(E) None of these
Ans : (A)

27. Specialized programs that assist users in locating information on the Web are called—
(A) Information engines
(B) Search engines
(C) Web browsers
(D) Resource locators
(E) None of these
Ans : (B)

28. An application program has which one of the following functions ?
(A) It specifies the informationprocessing procedures required by a particular informationprocessing job
(B) It controls the input/output and storage functions of the computer system
(C) It provides various support services for the computer system
(D) It supervises the operations of the CPU
(E) None of these
Ans : (A)

29. In page preview mode—
(A) You can see all pages of your document
(B) You can only see the page you are currently working
(C) You can only see pages that do not contain graphics
(D) You can only see the title page of your document
(E) None of these
Ans : (A)

30. An operating system that can do multitasking means that—
(A) The operating system can divide up work between several CPUs
(B) Several programs can be operated concurrently
(C) Multiple people can use the computer concurrently
(D) All of the above
(E) None of these
Ans : (B)

31. The quickest and easiest way in Word, to locate a particular word or phrase in a document is to use the ……… command.
(A) Replace
(B) Find
(C) Lookup
(D) Search
(E) None of these
Ans : (B)

32. What is the default file extension for all Word documents ?
(A) WRD
(B) TXT
(C) DOC
(D) FIL
(E) None of these
Ans : (C)

33. With a CD you can—
(A) Read
(B) Write
(C) Read and Write
(D) Either Read or Write
(E) None of these
Ans : (C)

34. A collection of interrelated records is called a—
(A) Utility file
(B) Management information system
(C) Database
(D) Spreadsheet
(E) None of these
Ans : (C)

35. To move to the beginning of a line of text, press the ……… key.
(A) PageUp
(B) A
(C) Home
(D) Enter
(E) None of these
Ans : (C)

36. The term ‘user interface’ refers to—
(A) What the user sees on the screen and how they can interact with it
(B) How the operating system responds to user commands
(C) the means by which the user interacts with the peripheral devices on the computer
(D) The monitor that is available for the computer
(E) None of these
Ans : (A)

37. The background of any Word document—
(A) Is always white colour
(B) Is the colour you preset under the Options menu
(C) Is always the same for the entire document
(D) Can have any colour you choose
(E) None of these
Ans : (D)

38. Reusable optical storage will typically have the acronym—
(A) CD
(B) DVD
(C) ROM
(D) RW
(E) None of these
Ans : (D)

39. For creating a document, you use ……… command at File Menu.
(A) Open
(B) Close
(C) New
(D) Save
(E) None of these
Ans : (C)

40. The contents of ……… are lost when the computer turns off.
(A) storage
(B) input
(C) output
(D) memory
(E) None of these
Ans : (D)

41. Grouping and processing all of a firm’s transactions at one time is called—
(A) A database management system
(B) Batch processing
(C) A real-time system
(D) An on-line system
(E) None of these
Ans : (C)

42. A printer is this kind of device—
(A) Input
(B) Word processing
(C) Processing
(D) Output
(E) None of these
Ans : (D)

43. Text in a column is generally aligned—
(A) Justified
(B) Right
(C) Center
(D) Left
(E) None of these
Ans : (D)

44. What type of device is a computer mouse ?
(A) Input
(B) Output
(C) Software
(D) Storage
(E) None of these
Ans : (A)

45. In Excel, Charts are created using which option ?
(A) Chart Wizard
(B) Pivot Table
(C) Pie Chart
(D) Bar Chart
(E) None of these
Ans : (A)

46. What is the permanent memory built into your computer called ?
(A) RAM
(B) ROM
(C) CPU
(D) CD-ROM
(E) None of these
Ans : (B)

47. If text was highlighted and ‘Edit’ ‘Copy’ was clicked, what would happen ?
(A) Text would be copied from the document and placed in the clipboard
(B) Text would be removed from the document and placed in the clipboard
(C) Text from the clipboard would be placed in the document at the place where the cursor is blinking
(D) (B) and (C) above
(E) None of these
Ans : (A)

48. You can start Microsoft Word by using ……… button.
(A) New
(B) Start
(C) Program
(D) Control Panel
(E) None of these
Ans : (C)

49. You click at B to make the text—
(A) Italics
(B) Underlined
(C) Italics and Underlined
(D) Bold
(E) None of these
Ans : (D)

50. The……becomes different shapes depending on the task you are performing.
(A) Active tab
(B) Insertion point
(C) Mouse pointer
(D) Ribbon
(E) None of these
Ans : (C)

SBI ASSOCIATE BANKS CLERKS EXAM 2011

                     Marketing Aptitude and Computer Knowledge

Q. 1. An email account includes a storage area, often called a(n) __
(1) attachment
(2) hyperlink
(3) mailbox
(4) IP address
(5) None of these

Q. 2. Data becomes __ when it is presented in a format that people can understand and use.
(1) processed
(2) graphs
(3) information
(4) presentation
(5) None of these

Q.3. A set of computer programs that helps a computer monitor itself and function more efficiently isajan __
(1) Windows
(2) System Software
(3) DBMS
(4) Application Software
(5) None of these

Q. 4. An area of a computer that temporarily holds data waiting to be processed is __
(1) CPU
(2) Memory
(3) Storage
(4) File
(5) None of these

Q.5. A __ is a microprocessor-based computing device.
(1) personal computer
(2) mainframe
(3) workstation
(4) server
(5) None of these

Q. 6. You use a(n) __ , such as a keyboard or mouse, to input information.
(1) output device
(2) input device
(3) storage device
(4) processing device
(5) None of these

Q.7. The term __ designates equipment that might be added to a computer system to enhance its functionality.

(1) digital device
(2) system add-on
(3) disk pack
(4) peripheral device
(5) None of these

Q. 8. The instructions that tell a computer how to carry out the processing tasks are referred to as computer __
(1) programs
(2) processors
(3) input devices
(4) memory modules
(5) None of these

Q. 9. RAM can be thought of as the __ for the computer's processor.
(1) factory
(2) operating room
(3) waiting room
(4) planning room
(5) None of these

Q. 10. C, BASIC, COBOL, and Java are examples of __ languages.
(1) low-level
(2) computer
(3) system programming
(4) high-level
(5) None of these

Q.11. __ is the ability of a device to "jump" directly to the requested data.
(1) Sequential access
(2) Random access
(3) Quick access
(4) All of the above
(5) None of these

Q.12. The __ is the amount of data that a storage device can move from the storage medium to the Computer per second.
(1) data migration rate
(2) data digitizing rate
(3) data transfer rate
(4) data access rate
(5) None of these

Q.13. A __ converts all the statements in a program in a single batch and the resulting collection of instructions is placed in a new file.
(1) converter
(2) compiler
(3) interpreter
(4) instruction
(5) None of these

Q.14. One thousand bytes is a __
(1) kilobyte
(2) megabyte
(3) gigabyte
(4) terabyte
(5) None of these

Q.15. 'Benchmark' means __
(1) Benches for customers to sit
(2) Benches for salesmen to sit
(3) Products displayed on a bench
(4) Set standards
(5) All of the above

Q. 16 A Call Centre is __
(1) a meeting place for DSAs
(2) a Training Centre for DSAs
(3) a meeting place for customers
(4) Data Centre
(5) a back office set up where customer queries are answered

Q .17. The sequence of a sales process is __
(1) Lead generation, Call, Presentation & Sale
(2) Sale, Presentation, Lead generation & Call
(3) Presentation, Lead generation, Sale & Call
(4) Lead Generation, Call, Sale & Presentation
(5) There is no sequence required

Q.18. Home loans are granted to -
(1) Individuals
(2) Institutions
(3) Builders
(4) All of these
(5) None of these


Q.19. To 'Close a Call' means __
(1) 'fo end the conversation
(2) To put the phone down
(3) To close the doors
(4) To clinch the sale
(5) To close the business

Q.20. A __ is an additional set of commands that the computer displays after you make a selection from the main menu.
(1) dialog box
(2) submenu
(3) menu selection
(4) All of the above
(5) None of these

Q.21. Information kept about a file includes ----
(1) print settings
(2) deletion date
(3) (1) & (2) only
(4) size
(5) None of these

Q.22. __ provides process and memory management services that allow two or more tasks, jobs, or programs to run simultaneously.
(1) Multitasking
(2) Multithreading
(3) Multiprocessing
(4) Multicomputing
(5) None of these

Q.23. The ALU performs __ operations.
(1) arithmetic
(2) ASCII
(3) algorithm-based
(4) logarithm-based
(5) None of these

Q. 24. A (n) __ is software that helps a computer control itself to operate efficiently and keep track of data.
(1) application system
(2) hardware system
(3) software system
(4) oprating system
(5) None of these

Q.25. 'Customisation' means __
(1) Tailor-made products for each customer
(2) Customers selling goods
(3) Tailor-made products for each staff
4) A selling process
(5) None of these

Q.26. A 'Call' in Marketing language means __
(1) Calling On a salesperson
(2) Calling on a customer
(3) Making a phone-call
(4) Telemarketing
(5) None of these

Q.27. Computers manipulate data in many ways, and this manipulation is called __
(1) upgrading
(2) processing
(3) batching
(4) utilizing
(5) None of these

Q.28. A Marketing Survey is required for __
(1) deciding marketing strategies
(2) deciding Product strategies
(3) deciding pricing strategies
(4) All of these
(5) None of these

Q.29. The Target Group for Education Loans is ----
(1) all colleges
(2) all parents
(3) research scholars
(4) meritorious students seeking higher education
(5) all of these

Q.30. Cross-selling means __
(1) Selling with a cross face
(2) Cross country marketing
(3) Selling other products to existing customers
(4) Selling to friends
(5) Selling to employees

Q.31. Market Segmentation is useful for---
(1) Preferential marketing
(2) Targeting existing clients
(3) Identifying prospects
(4) Knowing customers' tastes
(5) All of the above

Q.32. The Target Group for Savings Deposit Accounts is __
(1) Newborn babies
(2) students
(3) parents
(4) businessman
(5) all of the above

Q. 33. Market Segmentation can be resorted to by means of __
(1) segmenting by age
(2) segmenting by income
(3) segmenting geographically
(4) all of these
(5) none of these

Q.34. The Target Group for a Car Loan is ---
(1) all auto drivers
(2) all auto dealers
(3) all car owners
(4) any individual needing a car
(5) all of these

Q.35. Market information means ---
(1) knowledge of industries
(2) knowledge of households
(3) knowledge of peers
(4) knowledge of customers' tastes
(5) All of these

Q.36. Credit cards are used for -
(1) Cash withdrawals
(2) Purchase of air tickets
(3) Purchase of consumable items from retail outlets
(4) All of these
(5) None of these

Q.37. TheTarget Group for Agricultural Loans is __
(1) any farmer
(2) farm labourers
(3) any individual dealing in agricultural or related activity
(4) farmers'societies
(5) all of these

Q.38. The Target Group for Credit Cards is ----
(1) existing cardholders
(2) all graduates
(3) all minors
(4) individuals with taxable income
(5) all of these

Q.39. Market Segmentation means __
(1) segmenting the salesmen
(2) segmenting the employees
(3) segmenting the customers as per their Heeds
(4) segmenting the products
(5) All of these

Q. 40. A 'Target Group' means---
(1) a group of sellers
(2) a group of buyers
(3) a group of products
(4) a group of persons to whom sales should be focused
(5) all of these

Answer :

(1) 3 (2) 3 (3) 2 (4) 2 (5) 1 (6) 2 (7) 4 (8) 1 (9) 3 (10) 4 (11) 2 (12) 3 (13) 2 (14) 1 (15) 4 (16) 5 (17) 1 (18) 1 (19) 4 (20) 1 (21) 3 (22) 1 (23) 1 (24) 4 (25) 1 (26) 2  (27) 2 (28) 4 (29) 4 (30) 3 (31) 5 (32) 5 (33) 4 (34) 4 (35) 5 (36) 4 (37) 3 (38) 4 (39) 3 (40) 5